To all our customers who purchased MegaDrive/Genesis shells,
Upon post inspection, we found out there is a defect in this product line. It does not impact the appearance, nor the functionality of the shells. However, our manufacturing partner was not aware there was a component that was defective while plastic injecting our shells into the moulds. It then led to the result of some holes on the top shell do not have sufficient depth to put in the screws. We are deeply sorry about not being able to find out earlier. Please kindly refer to the following for the remedy and compensation.
It is only 2mm deep on Smoked Genesis / MegaDrive top shell.
It is only 2mm deep on Clear Genesis / MegaDrive top shell.
It is only 2mm deep on Clean Genesis / MegaDrive top shell.
For transparent smoked shells, it has one hole which is not up to standard. And for clear shells, there are two holes. This happens to the rear side of the top shell. As to remedy, you can use drill with the diameter no wider than 2.7mm to complete this process. To safely drill it deeper, please have your shells sit securely on a flat platform and cover the shells from unnecessary scratches. Please noted the screws we provided were 12mm long with the diameter of 3mm. You will only need to drill it to 12mm deep and no change in the diameter of the hole for the screws to fit in securely.
We will announce the compensation plan soon. We thank you for the trust and support in us and we are incredibly sorry. We apologize for any conveniences. If you have any question regarding drilling, please do not hesitate to contact us via Facebook, Twitter or Email.
