4. RETURN AND REFUND POLICY
In order to get a replacement or a full refund, the defective unit must be returned to Retro Game Restore first.
After the defective unit is confirmed to be received and reviewed, a replacement or a full refund will then be processed.
All defective units will be carefully reviewed, a replacement or a full refund will not be eligible for the defects
which are made by inappropriate modifications or any kind of misuse under any circumstances.
5. This product is with 1-year warranty.
Misuses of any kind such as careless soldering and modifying or firmware update failure are not covered by warranty.
Retro Game Restore will provide tech support for the products which are still warranty effective free of charge. The users should only bear the shipping costs.
For the products which are no longer warranty effective,
please kindly contact us via Facebook message or Twitter for details of tech support and fees.
Please be reminded the included postage here is only for standardized airmail parcel. Should you choose other logistic services, such as EMS, to have your parcel dispatched, the additional costs will be borne by the customers.
Please also be kindly noted that due to the nature of air freight, parcels are measured by volumetric weight. It means the bigger/heavier the parcel is, the postage is higher. In this case, should you choose to combine two items to be dispatched together, three will be extra costs for the postage. If you need more information, please send us DM. Thank you for the cooperation.
The pre-order here is for the LAST batch, the estimated shipping date of this batch preorder would be at the start of March 2021.
This is to ensure proper assembly and testing of the RgR GPiMate adapter board for quality control purposes.
The shipping date of the 12th batch(Dec 16th to Jan 15th) is supposed to be started at at the mid of Feb 2021.
The shipping date of the 11th batch(Nov 21th to Dec 15th) is supposed to be started at at the mid of Jan 2021. shipping date of the 10th batch(Oct 15th to Nov 20th) is supposed to be started at at the mid of Dec 2020.
Due to the serious crown virus condition, all delivering process would be dealyed, the shippment would be slower than expected.
Place Your the LAST batch of PRE-ORDER here:
If you get installation issue, please check this video at first!
If you got gamepad not detected, display glitch or no power. It probably just the cart slot on GPi case is not faced to the pin on cart PCB properly. You can simply turn if off and adjust the PCB like we did in the video. Thanks Matt #akumamods made this video at midnight. pic.twitter.com/bZSDkIKoFi
